The 16th Ward Service Office functions as a satellite city hall, acting as a crucial connection between residents and various city services and programs. Its main goal is to effectively allocate city resources to tackle issues affecting the quality of life in our communities and neighborhoods.

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Serving as a direct liaison with all city departments, the 16th Ward Service Office manages over 15,000 individual residential service requests annually, ensuring prompt responses.

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Additionally, the staff at the Ward Office provides essential assistance to residents. They also  work with numerous block clubs and community organizations to address local concerns.